Nudge sends every client a plain-English WhatsApp update at each step, and in the quiet weeks between, so they stop ringing to ask "where are we up to?". Drag the three sliders and see exactly what the silence is costing your firm right now.
Tell us about your team
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The real problem
Most firms treat the calls as the problem, so they answer faster, hire another paralegal, or buy a portal. The calls are not the problem. They are the symptom. The problem is the silence in between, because to a client an unexplained silence feels exactly like neglect.
And that silence is baked into the work. So much of a transaction waits on someone else: the other side's solicitor, the searches, the lender. Your client cannot see any of that. They are making the biggest financial decision of their life and staring at a black box, so they call. And they call you, because you are the name on the file.
So you carry it. You get blamed for a delay you did not cause and cannot fix, and it quietly costs you three ways at once: your people (a third of their day gone to work with zero legal value), your reputation (the quiet client leaves the review that says the law was fine but the communication was a nightmare), and hours you will never bill.
Kill the silence
A client who has heard nothing assumes the worst and rings to check you are still alive. A client who got a two-line message this morning has no reason to call at all. Same delay, same file, completely different phone line. Here is what lands on their phone, in your firm's voice. Not a template, not a "please log in" link.
Notice what the last one does. The delay is the other side's, and now your client can see that clearly instead of assuming you dropped the ball and reaching for a review. You have separated the delay you cannot fix from the silence you can.
How it works
No obligation. No sales pitch. Just your firm's specific numbers.
Run the 2-minute assessment
Drag three sliders and tick the tasks your team handles manually. Your hours-lost number builds live as you go.
Get your instant report
We calculate your firm's specific hours lost, monthly staff cost, and every automation opportunity — ranked by priority. Your numbers, not generic estimates.
Book your free audit
If the numbers make sense, book a free 30-minute session. We'll run the full audit live on screen and show you exactly how it works for your firm.
Why Nudge
You have almost certainly tried at least one of these. Here is the honest comparison.
| Your CMS portal | A generic WhatsApp tool | Nudge | |
|---|---|---|---|
| Does the client have to do anything? | Yes, log in. Under 30% ever do. | Sometimes: opt-in and setup. | No. It lands on their phone. ~98% open it. |
| Is it an integration or IT project? | Bundled inside a costly CMS switch. | A developer / CRM wire-up. | No. Read-only, live in days. |
| Who builds and maintains it? | You configure and maintain it. | You build the templates and babysit them. | We do. It runs in the background. |
| Do the messages sound human? | Cold portal notifications. | Generic templates. | Personalised, in your firm's voice. |
| Does it reassure in the quiet periods? | No. Milestones only. | No. | Yes. This is the bit that kills the calls. |
Real numbers
This is what one of our pilot firms discovered when they completed their automation audit.
Pilot firm — audit findings
Midlands residential conveyancing firm recovered 495 hours a month
12 fee earners · 180 active matters · LEAP CMS · No existing automation
The audit identified six high-priority automation areas beyond client communication. The firm joined Nudge as a founding firm. Onboarding underway.
One honest note on these figures. They use a blended staff-cost rate of around £19 an hour, not a partner's charge-out rate. Use a charge-out rate and the number triples, and you would be right to throw us out for it. The point is a number you can defend in a partners' meeting, not one you have to apologise for.
Built by people who've done the work
Nudge is built by the team behind SDLT Check, part of the Capex Associates Group. We did not invent this problem. We watched it in every firm we worked with, then built the fix.
The SRA expects you to keep clients reasonably informed, and poor communication is the single biggest category of complaint the Legal Ombudsman sees. Nudge is not a risk to weigh up. It is how you demonstrably meet a duty you are already on the hook for, on every matter.
Maximum exposure is around £3,000, capped and reversible. For most firms that is roughly one week of the fee-earner time already vanishing into update calls. The status quo is the expensive option. It is just quiet about it.
See your firm's real hours lost and what you'd recover, in two minutes. No integration, no sales pitch.
FAQs
Automation opportunities identified for your firm
Ready to see this on your own cases?
Book a free 30-minute automation audit. We'll run through your firm's full workflow live on screen — your numbers, your CMS, your specific opportunities. No obligation.